As Senior Manager, Service Centre for the Integrated Service Centre (ISC) since July 2020, Alice provides comprehensive strategic leadership and direction for the operations of the ISC, as well as plays a pivotal role in determining the evolving service support requirements to create an optimal support experience for the community. Alice shares her thoughts on how she and her team are taking their learnings forward to empower the community to make the most of the ISC’s self-service offering.

Tell us about a typical day working at the ISC.

As we complete our first month with Workday, we have identified popular business processes and activity within the new system. From financial transactions to most-viewed knowledge articles, here is some insight into crucial business processes this month in Workday.