Support and Resources
Support and Resources
Quick Links
Support & Resources
Our Commitment to Support
To ensure a smooth transition for our Launch 2 users, a robust model is in place to resolve incoming Workday Student support requests efficiently. We understand this transition is significant and are committed to making it as smooth as possible for you. Your success is our priority, and we are here to provide the support you need. Explore the resources below to learn about Workday Student support, and other resources.
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Before submitting a support request, please review the Known Issues Updates page (CWL required) and confirm if your issue has already been flagged or resolved by the Hypercare Support Team. |
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Get Support
For faculty and staff who require Workday Student technical or application support and/or related ecosystem applications support, please follow the steps below to get help:
- Access the UBC Self Service Portal: Visit the UBC Self Service Portal using your CWL login credentials.
- Click on “Get Workday Support"
- Request Workday Student Support
- Submit a Support Request: When prompted, submit a support request indicating the nature of the issue you are experiencing and provide your campus location. This information helps us categorize and address your request promptly. For example, if your issue is security, access, or data related, select the “Other” category.
- Ticket Assignment and Prioritization: Your support ticket will be routed to the appropriate resource and prioritized based on urgency and its impact on your work.
Note: The quickest, most efficient way to access support is to submit a Workday support request as above. For urgent issues or to follow-up on a previously submitted support request, the ISC can be reached by phone at 604-822-8200 (UBC Vancouver) or 250-807-8163 (UBC Okanagan). An urgent issue is a time-sensitive problem that impacts on an important operational deadline. Please note, inquiries made via phone to the ISC may not be able to be resolved in real time.
Additional Resources
Other Support Resources
- Changes to existing UBC applications with the Launch of Workday Student
- SIS Support
- Support for students
Training
IRP Student Blog
- Changes to Existing UBC applications
- About the IRP Eco-system Delivery
- UBC Transition to Workday – Coexistence Period
- Security Roles Explained
Workday HR/Finance Inquiries/Support