Workday Student Support
Workday Student Support
Our Commitment to Support
To ensure a smooth transition, a robust model is in place to resolve incoming Workday Student support requests efficiently. We understand this transition is significant and are committed to making it as smooth as possible for you. Your success is our priority, and we are here to provide the support you need. Explore the resources below to learn about Workday Student support, and other resources.
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Before submitting a support request, please review the Known Issues Updates page (CWL required) and confirm if your issue has already been flagged or resolved by the Hypercare Support Team. |
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Get Support - Faculty and Staff Users
For faculty and staff who require Workday Student technical or application support and/or related ecosystem applications support, please follow the steps below to get help:
- Access the UBC Self Service Portal: Visit the UBC Self Service Portal using your CWL login credentials.
- Click on “Get Workday Support"
- Request Workday Student Support
- Submit a Support Request: When prompted, submit a support request indicating the nature of the issue you are experiencing and provide your campus location. This information helps us categorize and address your request promptly. For example, if your issue is security, access, or data related, select the “Other” category.
- Ticket Assignment and Prioritization: Your support ticket will be routed to the appropriate resource and prioritized based on urgency and its impact on your work.
Note: For faculty and staff, the quickest and most efficient way to access support is to submit a Workday support request as above. For urgent issues* or to follow-up on a previously submitted support request, the ISC can be reached by phone (UBC Vancouver or UBC Okanagan).
*An urgent issue is a time-sensitive problem that impacts on an important operational deadline. Please note, inquiries made via phone to the ISC may not be able to be resolved in real time.
Get Support – For staff and faculty who provide advising and support to students
A Student Support Toolkit for staff and faculty members that support students/student advising is available with information on how staff and faculty submit tickets. Access the toolkit here (CWL Required).
Get Support - Students
If you are a student who has an inquiry or needs assistance regarding the transition to Workday Student, please reach out to the units or advisors you would normally receive support from and/or visit:
• UBC Vancouver: workday.students.ubc.ca
• UBC Okanagan: students.ok.ubc.ca/workday
• UBC Vancouver Graduate Students: grad.ubc.ca/workday-student-support
If you have a CWL-related login inquiry, submit a support request or confirm that you have set up your student CWL through UBC IT.
Additional Resources
Other Support Resources
- Changes to existing UBC applications with the Launch of Workday Student
- SIS Support
- Support for students
Training
IRP Student Blog