Information on Submitting a Workday Student Access Request
Information on Submitting a Workday Student Access Request
October 30, 2023Following Launch 1 of Workday Student on October 4, 2023, incoming support requests are being addressed through Hypercare as quickly as possible, and it has been identified that many requests are related to access provisioning*.
*Launch 1 access provisioning requests are limited to those faculty and staff who perform tasks in the functional areas of admissions and scheduling. We are prioritizing these requests and access requests that fall outside these areas will be deferred for review.
To ensure access requests for Launch 1 functionality are processed in a timely manner, requestors are required to complete and attach the Workday Student Access Form and provide clear and specific rationale for the requested access – detailing the specific business task(s), and/or outcome(s).
For instructions to access the Workday Student Access form, please see below:
1. Access the UBC Self Service Portal: Visit the UBC Self Service Portal using your CWL login credentials.
2. Click on “Get Workday Support"
3. Select Workday Support (Student)
4. Create a Support Request: When prompted, select the ‘Access Issues or Requests’ category for your support request.
5. Complete the Workday Student Access Form: Requests for access require completion and submission of the Workday Student Access Form (pdf). A link to this form will appear on selecting the ‘Access Issues or Requests’ category. Please download and complete the form and attach it to your support request.
6. Submit Support Request
7. Ticket Assignment and Prioritization: Your support request will be routed to the appropriate team and prioritized based on urgency and its impact on your work.
Access to Workday Student (including its associated ecosystems) is based on security roles that control what people can see and do within the system(s). Security roles are typically assigned to positions within UBC, not individual people. Read more about Security Roles here. Read more about who is part of Launch 1 here.