What is the Integrated Service Centre?

Workday is an integrated platform that brings together HR, Finance and eventually Enrolment Services processes under one system. This requires HR, Finance, IT and Enrolment Services to collaborate to sustain Workday.

The Integrated Service Centre (ISC) was created to enable that partnership, with a common goal to meet the changing needs of the community through integrated services that support and improve our use of Workday and related products and services.

The key objectives of the organization are to:

1. Support an engaged, collaborative, and exceptional learning, research, and working environment for students, faculty and staff
2. Enable a cohesive alignment of practices and processes
3. Create a simple, intuitive, consistent user experience where we interact with confidence and ease
4. Ensure reliable, integrated, and accessible institutional data that enables people to make informed, strategic decisions
5. Position UBC and its people to embrace opportunities, continuously improve, and adapt to future needs and requirements
6. Provide robust, secure, sustainable solutions that are fiscally responsible

After Workday goes live, the ISC will provide three main services: 

• Service Desk, Change and Communications: To provide the UBC community with a point of contact for Workday related question, issues and requests (e.g., Service Centre, self-service knowledge base);
• Product Continuous Improvement: To partner with HR and Finance to ensure Workday continues to meet the evolving needs of UBC (e.g., business process improvements, report improvements, etc.);
• Application Sustainment: To manage and adopt the regular releases from Workday to ensure the system remains current (e.g., handle updates, new releases, security, reporting and data management).

For the first few months post go-live, the ISC will be focused on stabilization, year-end, and the first Workday release. Continuous improvement initiatives will be considered after the stabilization period.

Stay tuned for further updates on the ISC!