Update: This issue has been resolved. Some students received an email on September 11 indicating that interest and financial holds will be placed on their account due to tuition overdue from September 4.
What is the Issue?
This message was sent out to these students in error. Financial holds and interest fees are not being added to student accounts in September 2024 for fees due September 4.
Who is Impacted?
13,792 students who had an outstanding/overdue balance with a due date of September 4, 2024 as of the morning of September 11, 2024.
What is the impact?
Students will not be charged interest, put on a financial hold, or charged a processing fee for fees due September 4, 2024, contrary to the message in the email.
Students may contact Enrolment Services (UBCV) or Student Records and Financial Services (UBCO). These teams may need to explain this issue to students who contact them.
What is the status?
Students who received this message were sent a follow-up communication in the afternoon on September 11 clarifying that the email was sent in error and should be disregarded.