Resolved November 15 - Missing or Incorrect Tuition Adjustments in Specific Situations

Resolved: Tuition is now being pro-rated (adjusted based on the time period) correctly for both scenarios listed below.

What is the Issue?

Two circumstances where this issue is occurring are: 

1. In Graduate programs, when a student completes the program before the end of the academic period, their tuition is not being prorated automatically overnight as intended. 
2. When staff drop a student from a course (without W) in Workday, Workday calculates tuition based on the drop date (pro-rating).  In these cases, the tuition fee for the course should be removed entirely. 

Who is Impacted?

1. Graduate students who complete their program early. 
2. Students who were dropped without a W from a course after the add/drop deadline. 

What is the impact?

1. Graduate students will not have their tuition prorated automatically based on their month of completion. If their balance was fully paid, students may not receive their tuition refund in a timely manner. 

2. Students who are dropped from a course without a W by a staff member in Workday after the add/drop deadline will see an inaccurate tuition balance. If their balance was fully paid, students may not receive their tuition refund in a timely manner. 

What is the status?

We are investigating how to best address these issues, and will provide an update once we have made more progress on solutions. 

Additional details:

In SISC, courses that should have tuition entirely removed would need to be backdated and dropped before the add/drop without W deadline. In Workday, a backdate is not used – only the drop date.